Warranty Policy – Jan Shoes

At Jan Shoes, we stand behind the quality of our handcrafted items. This Warranty Policy outlines the terms and conditions of our warranty for products purchased from our website.

What this Warranty Covers?

This warranty covers defects in materials and workmanship in our products for a period of 30 days from the date of purchase. This warranty applies only to the original purchaser and is not transferable.

What this Warranty Does Not Cover?

This warranty does not cover:

Damage caused by misuse, neglect, accident, or improper care.
Normal wear and tear.
Damage caused by unauthorized repairs or modifications.
Damage caused by external factors such as extreme temperatures or humidity.
Products that have been altered or modified in any way.

Warranty Claims

To make a warranty claim, please contact us within 7 days of discovering the defect at [email protected]. Please provide the following information:

Your order number.
A description of the defect.
Photos or videos clearly showing the defect.
Proof of purchase.

Our Responsibility

Upon receiving your warranty claim and verifying the defect, we will, at our sole discretion, either:

Repair the defective product.
Replace the defective product with a new or refurbished product of comparable value.
Issue a full or partial refund for the purchase price.

Return Shipping

We will cover the cost of return shipping for warranty claims that are approved. Instructions for returning the product will be provided upon approval of your claim. You are responsible for the cost of shipping the repaired or replaced product back to you.

Disclaimer

This warranty is the sole and exclusive warranty provided by Jan Shoes. We disclaim all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Our liability under this warranty is limited to the repair, replacement, or refund of the defective product as described above.